Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. After processing, free Standard Shipping is estimated at 3–5 business days. Express Shipping is available at checkout for $15 and is estimated at 1–2 business days.
Do you offer order tracking?
Yes! Once your order has shipped, you’ll receive a tracking number by email so you can follow your package every step of the way.
What is your return policy?
If you’re not completely satisfied with your purchase, please contact us within 30 days of receiving your order. We’ll be happy to help review your request and find the best solution.
When will my order ship?
Most orders are processed within 1–3 business days before shipping.
How can I contact Veléa?
You can reach our support team through our Contact Us page. We aim to respond to all inquiries within 24–48 business hours.
Are your products suitable for sensitive skin?
Many of our beauty tools are designed to be gentle and suitable for everyday use. We recommend reviewing each product’s description and following the usage instructions carefully. If you have specific skin concerns, consider consulting a skincare professional before use.
Do you offer free shipping?
Yes. We offer free Standard Shipping on all orders. Express Shipping is optional at checkout for $15.