At Veléa, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned in the original packaging whenever possible.
Refunds
Once your return has been received and inspected, we’ll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your financial institution to process the refund.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, certain personal care items may not be eligible for return if they have been opened or used, unless they arrive damaged or defective.
Need Help?
If you have any questions about a return or refund, please contact us through our Contact Us page. Our team is happy to assist you.